Aged Care Cleaning Services Across Australia
Trusted by 500+ Australian businesses since 1969
55 Years of Commercial Cleaning Excellence — Here's What That Means for Your Residents
Aged care cleaning is unlike any other commercial cleaning environment. The people in your facility deserve dignity, comfort, and a living space that feels genuinely cared for. Standards are not optional — they are regulated. And the consequences of getting it wrong go well beyond a poor presentation.
Associated Cleaning has provided specialist cleaning for aged care facilities across Australia for over 55 years. Our teams are trained in infection prevention for care settings, equipped with fragrance-free and dementia-friendly product options, and supported by the quality management documentation that Aged Care Quality Standards audits require.
We are ISO 9001, ISO 14001, and ISO 45001 certified, BSCAA accredited, Cm3 registered, ISSA members, and a registered Supply Nation supplier. Our documentation is available on request to support accreditation and procurement compliance.
CERTIFIED AND ACCREDITED TO THE STANDARDS THAT MATTER
Common Aged Care Cleaning Challenges — and How We Address Them
After 55 years and 400+ sites, we understand what Australian businesses need most from a cleaning partner. Here are the three things our clients tell us matter most — and how we deliver them.
✅ Outbreak response — gastro, influenza and respiratory illness
An outbreak turns a routine cleaning schedule into a surge requirement overnight, with isolation rooms, increased high-touch frequency and documented compliance all needed at once. We agree an outbreak response plan before it’s needed — escalation contacts, surge staffing, product protocols, and cleaning logs suitable for Aged Care Quality Standards reporting.
✅ Cleaning occupied resident rooms with dignity and safety
Resident rooms are homes, and residents living with dementia or limited mobility face real risk from wet floors, moved belongings and accessible chemicals. Our teams service rooms at times agreed with care staff, keep chemicals secured and attended at all times, use fragrance-free and dementia-friendly products where required, and never rearrange a resident’s belongings.
✅ Team continuity and worker screening
A rotating roster of unfamiliar cleaners unsettles residents and undermines infection control. We assign a dedicated team to your facility with a named Site Supervisor, with all staff police-checked and screened to the requirements that apply in your state — so residents see familiar faces and your compliance file stays current.
What’s Included in Our Aged Care Facility Cleaning Service
Our aged care cleaning services are designed to create safe, hygienic, and welcoming environments for residents, staff, and visitors — tailored to your facility’s care model, occupancy, and operational needs.
Clinical Area Cleaning
Comprehensive cleaning for resident rooms, treatment areas, medical equipment cleaning, clinical waste management, and strict infection control protocols. We use hospital-grade disinfectants and follow healthcare cleaning standards for all spaces, including regular cleaning of bathroom facilities and personal care areas.
Common Area Maintenance
Professional care for dining rooms, lounges, activity areas, corridors, reception spaces, and family meeting rooms. Our cleaners maintain welcoming, hygienic environments that support resident socialisation and family visits, keeping spaces tidy and home liveable for your loved ones.
Specialised Healthcare Services
Expert response for deep sanitisation, outbreak response cleaning services, window cleaning, and rapid infection control measures when required. We assist with maintaining clean environments that reduce safety risks and support resident health.
Facility Support Services
Complete facility maintenance including kitchen areas, laundry and washing facilities, administrative offices, outdoor spaces, and maintenance areas. Our household cleaning services cover vacuuming, domestic assistance with household chores, and regular cleaning schedules tailored to your facility.
How We Make Sure It Actually Happens
Every Associated Cleaning engagement follows the same four-step process — designed so that nothing is assumed, nothing is missed, and you always have someone accountable.
Step 1: Facility Management Consultation
We work with facility management to understand resident routines, privacy needs, infection-control priorities, and Aged Care Quality Standards requirements specific to your facility.
Step 2: Resident-Centred Cleaning Schedule
We build a cleaning program that respects resident routines and privacy — with high-frequency servicing of bathrooms and dining areas, and quieter cleaning of resident rooms during appropriate times.
Step 3: Trained, Sensitive Service Delivery
Your dedicated aged care team uses fragrance-free and dementia-friendly products where needed, working discreetly and respectfully in occupied resident spaces.
Step 4: Compliance Documentation & Quality Audits
We provide cleaning logs and service records suitable for Aged Care Quality Standards reporting, with regular quality audits and a named account manager for fast communication
The result? A facility that meets clinical standards every day, residents who feel genuinely cared for, and the documentation your accreditation team needs.
What Our Clients Say
Don’t take our word for it. Here’s what Australian businesses managing offices with Associated Cleaning have to say.
“Working with the Associated Cleaning team has been an absolute pleasure. Their cleaners consistently go above and beyond, ensuring that every corner of our facilities sparkles with perfection. They are incredibly efficient and responsive, always actioning my requests swiftly and with great attention to detail.”
Jesse Heke – Colliers
“For over 15 years, the team at Associated Cleaning has been taking care of all our sites across Southeast Queensland. They have always looked after us, and we are extremely happy with the services. This includes the on-site cleaners, the customer service and management teams. They are responsive and take care of any requests right away”.
Max Solutions
“Since the beginning, the knowledge and professionalism of the Associated Cleaning team have been outstanding. Associated Cleaning regularly communicates to ensure our cleaning requirements are up to date and our supplies are running smoothly. And we love how extra sparkly our office is after the spring cleans! “
Ness
Trusted by 400+ Australian businesses nationwide.
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Aged Care Cleaning Across Australia — Find Your Location
Associated Cleaning provides dedicated cleaning teams and local account managers across all five service regions. Select your location for suburb-specific information and a city-specific quote.
- Aged Care Cleaning Brisbane
Chermside, Carindale, Mount Gravatt, Wynnum, Sunnybank, Indooroopilly, Ashgrove, Wishart, Forest Lake, Keperra, Stafford, Sandgate
- Aged Care Cleaning Sunshine Coast
Maroochydore, Buderim, Caloundra, Kawana Waters, Noosa, Sippy Downs, Nambour, Coolum Beach, Bli Bli, Mountain Creek
- Aged Care Cleaning Moreton Bay
North Lakes, Redcliffe, Caboolture, Morayfield, Kippa-Ring, Mango Hill, Burpengary, Strathpine
- Aged Care Cleaning Sydney
Parramatta, Hurstville, Liverpool, Chatswood, Castle Hill, Burwood, Ryde, Penrith, Campbelltown, Sutherland
- Aged Care Cleaning Melbourne
Box Hill, Camberwell, Glen Waverley, Brighton, Doncaster, Frankston, Hawthorn, Bentleigh, Ringwood, Dandenong
Frequently asked questions about aged care cleaning services
How much does aged care cleaning cost?
Aged care cleaning is quoted on bed numbers, the mix of resident rooms and communal areas, and required servicing frequency. We provide an itemised quote after a free site assessment, including the surge arrangements that apply during an outbreak.
What documentation do you provide for Aged Care Quality Standards?
You receive a detailed scope of works, documented site audits and cleaning logs suitable for accreditation evidence, incident management and reporting to residents’ families.
How do you ensure minimal disruption to residents during cleaning activities? We schedule regular cleaning around resident routines. Our dedicated support workers work quietly and are trained to be sensitive to resident needs, maintaining a tidy environment without disrupting daily activities.
What infection control protocols do you follow in aged care environments? We follow strict infection prevention protocols including appropriate use of hospital-grade disinfectants, colour-coded cleaning equipment to prevent cross-contamination, and personal protective equipment usage as required by healthcare standards.
How do you respond to a gastro or influenza outbreak?
We agree an outbreak response plan before it is needed, covering escalation contacts, surge staffing, isolation room protocols and product selection. Cleaning logs are documented in a form suitable for reporting to your clinical team and regulator.
What’s your experience with aged care facilities? Our team has extensive experience with aged care cleaning services. We provide comprehensive documentation, support audit preparations, and ensure our cleaning practices align with regulatory compliance obligations whilst maintaining clean, safe environments.
Are your staff police-checked and screened?
Yes. All staff working in aged care facilities are police-checked and screened to the requirements that apply in your state, and we assign a dedicated team so residents see familiar faces rather than a rotating roster.
Do you use fragrance-free or dementia-friendly products?
Yes. We can specify fragrance-free and dementia-friendly products where residents are sensitive to scent or where clinical staff request it, and all chemicals are kept secured and attended at all times.
Do you use chemicals that are safe for elderly residents? We use eco-friendly, low-odour cleaning products wherever possible, whilst maintaining the clinical-grade disinfection required for healthcare environments.
How often should facilities be professionally cleaned? High-touch surfaces require daily cleaning, whilst common areas, dining spaces, and bathroom facilities need multiple daily cleans. We develop customised regular cleaning schedules based on your facility’s specific needs.
What happens if we’re not satisfied with the service?
We guarantee your satisfaction. If you’re not completely happy with our service, we’ll return to address any issues immediately at no additional cost. Your satisfaction is our commitment.
How do you handle staff turnover and continuity?
We maintain low staff turnover through supportive workplace culture, competitive wages, and career development. When changes occur, we ensure smooth transitions with detailed handover procedures and continued supervision.
How do you handle bathroom and washroom cleaning?
We provide comprehensive bathroom cleaning including toilets, sinks, mirrors, sanitary bins, floors, and all fixtures. Our team follows strict hygiene protocols and uses commercial-grade disinfectants to ensure a clean, safe environment.
What happens if a resident or family member has concerns about cleaning? We maintain open communication channels and address concerns promptly. Our supervisors regularly check in with facility management to discuss feedback and we incorporate suggestions to continuously improve our service delivery and resident satisfaction.
Explore our integrated services to find the right fit for your industry and request a quote today.